Privacy Policy

When you contact us, we collect your name, phone number, email address, and the service address where you need leak detection. If you call our office, we may also keep notes about your plumbing issue so our technicians arrive prepared.

Our website collects limited technical information automatically, such as your IP address, browser type, and the pages you visit. This helps us understand how people find us and what they need.

We do not collect payment card numbers on this website. If you pay by card in person or over the phone, that information is handled by our payment processor and is not stored on our servers.

We use your contact details to schedule your leak detection appointment, send you a confirmation, and follow up after the work is done. If you ask us a question, we use your information to answer it.

We may use your phone number or email to send you service reminders or updates about your leak repair. We do not sell your information to anyone, and we do not send marketing messages from other companies.

Your service address helps our technicians find the leak fast and arrive with the right tools. We keep a record of the work we performed so we can help you if you call us again about the same line.

Our website uses cookies to remember your preferences and to keep the site running smoothly. Cookies are small files that your browser stores on your device.

You can turn off cookies in your browser settings at any time. If you do, some parts of the website may not work as well, but you can still call us at 8328394984 to book service.

We use analytics tools to see how many people visit our website and which pages they read. These tools collect anonymous data and do not identify you by name.

We may also use third-party scheduling or messaging tools to confirm your appointment. These providers only receive the information needed to perform that service, and they are required to protect it.

We share your information only with our own team and the service providers who help us run the business, such as our scheduling software and payment processor. We do not sell or rent your personal information.

We may disclose information if the law requires it, such as in response to a court order or to protect the safety of our customers and technicians.

We keep your service records for as long as needed to stand behind our work and meet our legal and accounting requirements. When we no longer need your information, we delete it securely.

If you ask us to delete your information, we will do so unless we are required to keep it for a legal or tax reason.

We protect your information with reasonable technical and physical safeguards. Our website uses encryption where appropriate, and access to customer records is limited to team members who need it to do their jobs.

No method of transmission over the internet is completely secure, but we work hard to keep your data safe and review our practices regularly.

You can ask us what personal information we have about you, request a copy, or ask us to correct or delete it. Just call us at 8328394984 or email us using the contact information below.

If you no longer want to receive service reminders or updates, tell us and we will stop sending them. You can still call us anytime you need leak detection.

Our services are for homeowners and businesses, not for children. We do not knowingly collect personal information from anyone under 13.

If you believe a child has given us information, call us at 8328394984 and we will delete it right away.

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

If we make a significant change, we will let you know by posting a notice on our website or by contacting you directly if we have your email.

If you have questions about this Privacy Policy or how we handle your information, call Leak Detection The Heights at 8328394984. You can also reach us by email or mail using the details below.

We are happy to answer your questions and help you understand how we protect your privacy.